FREQUENTLY ASKED QUESTIONS Welcome to the FAQ page of ytircy.com. We’ve collected some of the most frequently asked questions from our customers and provided detailed answers to help you better understand our products and services. Product related Q: What materials are your products made of? A: Our products are made of a variety of high-quality materials, including but not limited to natural wood, stainless steel, and environmentally friendly plastic. Each product page details the specific materials used. Q: How to maintain and clean furniture products? A: Furniture made of different materials requires different maintenance methods. We recommend that you review the care guide included with each product or visit our product care pages for more information. Order and payment Q: What payment methods can I use? A: We accept a variety of payment methods, including credit card, debit card and PayPal. Specific payment options will be displayed at checkout. Q: How to modify or cancel an order? A: If you need to modify or cancel your order, please contact our customer service team as soon as possible. Once an order has been shipped, we are unable to modify or cancel it. Shipping and Returns Q: What shipping options do you offer? A: We offer standard shipping and expedited shipping. Specific delivery times and costs will be provided at checkout based on your delivery address and order details. Q: What if the product is damaged or defective? A: If the product you receive is damaged or defective, please contact our customer service team within 48 hours after receipt and provide the order number and photos of the damage. We will arrange a replacement or refund for you as soon as possible. Account management Q: How to create an account? A: You can click the “Register” button in the upper right corner of the website and fill in the relevant information according to the instructions to complete the account creation. Q: How to reset password? A: If you forget your password, you can select the “Forgot your password?” link on the login page and follow the prompts to reset your password through the email address used when registering. privacy protection Q: Is my personal information safe? A: We take your privacy protection very seriously. Please visit our Privacy Policy to learn how we collect, use and protect your personal information.